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May 2020

I was just giddy this past Tuesday about businesses reopening again – on the first possible day to use the businesses in my area.  I had a hair appointment and went to a restaurant with my family.  It made my day to do this.  My mindset is that it is time to venture out if it is done in a safe manner plus, I want to support the local businesses that have been hurt by being closed.  I know there are a wide range of different mindsets, a lot of...

The picture with elephants surrounding a set table made me laugh.  If you attended an event and elephants suddenly appeared, would you remember that?  My bet is that you would remember! While this article is written with event experiences in mind, it also applies to creating the right customer or client experience.  In addition to both online and in person event strategy planning, I have consulted with many businesses to help them in creating the right customer experience.  Why?  Because experiences matter. The Bad Experience Effect Take a moment to think about this. ...

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